Pain Rehabilitation Clinic will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
Individuals in the following positions will be trained:
This training will be provided to new staff within one week after being hired. Current staff will be required to complete e-training modules on the Accessibility Standards for Customer Service.
Training will include:
-An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
-Pain Rehabilitation Clinic’s plan related to the customer service standard
-How to interact and communicate with people with various types of disabilities
-How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
-How to use the [enter name of equipment or devices , e.g. TTY, wheelchair lifts, etc., available on-site or otherwise that may help with providing goods or services to people with disabilities]
-What to do if a person with a disability is having difficulty in accessing Pain Rehabilitation Clinic’s goods and services
Staff will also be trained when changes are made to your accessible customer service plan.