[AUTO] Customer Service Feedback

Your feedback is very important to [ENTER DEALER NAME], and will help us determine what areas we can improve upon to serve you better. Thank you for taking the time to let us know how we're doing.

[ENTER DEALER NAME, ADDRESS]
Phone: (123) 456-6789
Email: YourName@YourEmail.com
Website: YourWebsite.com

Thank you for choosing Johnson GM
Our Location
First, please select how likely it is that you would recommend us to a friend or colleague? *
Absolutely not Unlikely 50/50 Likely Very likely

This next set of questions is designed to measure the quality of your visits with us. Please select your level of agreement with each of the following statements: *
	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
I was treated with courtesy by all employees
Staff answered all my questions
I trust that staff are looking out for my best interests
Facility is kept very clean

This set of questions is designed to measure the effectiveness of our staff. Please rate the level of performance achieved by our staff in each area of service: *
	Horrendous	Bad	Not bad	Good	Amazing
Helpfulness
Friendliness
Knowledge
Speediness
Professionalism
Overall Service

Our next set of questions are designed to measure how we rank next to our competitors. Please select how you feel about our service compared to competitors in the following categories: *
	Much worse	Somewhat worse	About the same	Somewhat better	Much better
Price
Overall
Convenience
Workplace atmosphere
Speediness
Customer service

Considering all factors, please select the response below that best describes your overall satisfaction level with the service provided: *
Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Finally, we would like to know if you have any comments or concerns in which upper management should be aware of. If so, please explain in the text box below:
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[AUTO] Customer Service Feedback

[AUTO] Customer Service Feedback