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[AODA] Accessible Customer Service & AODA Mobile eTraining ​ (RESTRICTED DEMO)

[AODA] Accessible Customer Service & AODA Mobile eTraining ​ (RESTRICTED DEMO)

This eTraining course is designed to provide employees and volunteers at [ENTER NAME OF YOUR ORGANIZATION] with the knowledge necessary to effectively provide customer service to people with disabilities. Please note that alternate document formats, communication supports and service accommodations are available upon request in order ensure the accessibility of this training for employees and volunteers of all abilities.

You will need to set aside 90 minutes to complete the seven modules- you can either watch the videos (closed captioning is available by watching it on YouTube), OR, read the transcript below each video. All images are accessible, downloadable, and screen reader friendly.

You must acknowledge that you've watched or read each module by checking the box located at the bottom of each page, in order to proceed forward.

At the end of this e-training course, there will be a 5 question quiz. You will also be required to enter your completion date, name, email, and digitally sign.
  • Page 1 of 3 - Welcome: Introducing JACK & Trish

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  • expandable doors wide open text in centre - AODA Vision - Fully accessible Ontario by 2025
  • (Transcript)

    JACK speaking: Lowercase
    TRISH speaking: UPPERCASE


    Welcome! And thanks for tuning in for this online mobile eTraining on the Accessibility for Ontarians with Disabilities Act. That’s the AODA or “The Act” for short.

    My name is Jack and I’ll be your guide for this multi-part training program.

    AND I’M JACK’S SIDEKICK, TRISH.

    OVER THE COURSE OF 7 SHORT MODULES WE’RE GOING TO COVER THE PURPOSE, COMPONENTS AND STANDARDS OF THE ACT AS WELL AS REQUIREMENTS AND BEST-PRACTICES FOR SUPPORTING, INTERACTING & COMMUNICATING WITH PEOPLE WITH DISABILITIES.

    AS YOU MAY KNOW, THIS TRAINING, AND OTHER PROGRAMS LIKE IT, ARE A LEGAL REQUIREMENT UNDER THE LEGISLATION.

  • To be clear up front, the primary objective, or vision of the AODA, which became law in 2005, is to achieve full access for all Ontarians on or before January 1st, 2025.
    I for one am very much looking forward to seeing that vision becoming a reality!

    As you can see, and probably hear, I have a visible disability. I have Cerebral Palsy or CP, but I’ll tell you more about that later!

    AND I HAVE MULTIPLE SCLEROSIS OR MS, WHICH WAS THE CATALYST FOR A WHOLE NEW CAREER IN MY LIFE.
    We’re going to talk more about types of disabilities and barriers in the next module so please, stay tuned.

    Thank you for your commitment to compliance.

  • AODA concept header with 1 tab for each of the 5 standards
  • This 20-year timeline and monumental objective is planned to be achieved through the implementation and enforcement of the Accessibility Standards under the Act.

    There are currently five Standards that define appropriate levels of accessibility in the areas of:

    Customer Service
    Information & Communications
    Employment
    Transportation &
    Public Spaces

    WE’RE GOING TO TALK MORE ABOUT EACH OF THOSE STANDARDS IN THE MODULES TO FOLLOW BUT RIGHT NOW WE’RE GOING TO SHARE SOME TIPS WITH YOU FOR COMPLETING THIS ONLINE MOBILE TRAINING PROGRAM, ALL WITHOUT DOING ANY HEAVY LIFTING.

  • First, you’ll need to setup a user account – you may have already done this.

    THIS WILL ALLOW YOU TO COME BACK TO THE PROGRAM RIGHT WHERE YOU LEFT OFF THE NEXT TIME YOU’VE GOT A BLOCK OF TIME TO COMMIT.

    Please know that your participation will be documented in the system and your employer will know when you’ve completed the program.

    NEXT, WE’RE GOING TO ASK YOU TO PLAN THE TIME.

    ALL TOGETHER IT MIGHT TAKE AS MUCH AS ONE TO TWO HOURS FOR THIS COURSE BUT YOU’LL BE ABLE TO TACKLE THAT IN MULTIPLE 15-20 MINUTE BLOCKS OF TIME.

    PLEASE KNOW THAT BECAUSE THIS TRAINING IS A REQUIREMENT OF THE LEGISLATION, NON-COMPLIANCE CAN BE EXPENSIVE – TO THE TUNE OF $50,000 TO $100,000 PER DAY.

    In order to maximize your learning time, we encourage you to minimize distractions as much as possible.

    Taking phone calls and responding to emails will definitely compromise your learning capacity.

    Please close all apps and programs you’re not using while in learning mode.

    This way you’re far more likely to retain more of what you learn.

    AND FINALLY, DON’T HESITATE TO TAKE YOUR LEARNING MOBILE.

    REMEMBER, OUR SYSTEM IS ACCESSIBLE FROM ANY DEVICE. YOU CAN START THE PROGRAM ON YOUR COMPUTER AT WORK, GET SOME MORE IN WHILE YOU’RE WAITING AT YOUR DOCTOR’S OFFICE, OR WHILE ON THE SUBWAY IN TRANSIT, THEN FINISH IT OVER COFFEE AFTER DINNER ON YOUR TABLET AT HOME.

    But never while you’re driving because it’s the law.
    Headphones or earbuds might be a good idea though if you’re in public spaces.

  • Next - Module 1 - Barriers & Disabilities
  • THIS TRAINING PROGRAM, ON SERVING AND ACCOMMODATING PEOPLE WITH DISABILITIES, HAS BEEN DESIGNED TO SUPPORT BUSINESSES AND ORGANIZATIONS IN MEETING THEIR TRAINING REQUIREMENTS UNDER THE AODA.

    YOU’RE GOING THROUGH IT NOW AS PART OF A COMPREHENSIVE TRAINING INITIATIVE FROM YOUR EMPLOYER, BUT IT WILL ALSO BE AVAILABLE FOR REVIEW ON A JUST-IN-TIME BASIS GOING FORWARD WHENEVER THE NEEDS ARISES.

    Over the next 7 modules, Trish and I are going to provide you with best practices for contributing to a barrier-free Ontario.

    THE CONTENT IS PROVIDED IN 3 DIFFERENT FORMATS: TEXT, AUDIO & VIDEO – TAKE YOUR PICK. JUST SCROLL DOWN BELOW ANY VIDEO AND YOU’LL FIND THE TEXT-BASED CONTENT FOR THAT VIDEO &, AUDIO PLAY BUTTONS FOR EACH SECTION.

    PLEASE NOTE THOUGH THAT THIS INFORMATION IS NOT INTENDED AS LEGAL ADVICE. IF YOU HAVE ANY UNCERTAINTY ABOUT YOUR OWN SITUATION, PLEASE CONSULT WITH AN AODA SUBJECT MATTER EXPERT OR A LAWYER.

    NEXT, IN MODULE 1, WE’LL BE COVERING GENERAL TYPES OF BARRIERS & DISABILITIES TO GIVE YOU A FRAME OF REFERENCE FOR THE REQUIREMENTS OF THE LEGISLATION.

    SEE YOU THERE!


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